Warranty

Products ordered through the Empress Effects website or through one of our authorized dealers come with a 2 year warranty against failures resulting from defective parts and/or faulty workmanship. This warranty can be extended to 4 years by filling out an online registration.

The warranty applies only to the original owner of the product. While a product is under warranty, Empress Effects will repair the product free of charge. However, the owner of the product will be responsible for both shipping to and from Empress Effects.

We reserve the right to cancel the warranty should the product be tampered with, modified, damaged through misuse, or damaged through failure to follow the operating instructions. Empress Effects liability is limited only to repair and replacement of a defective product.

Please contact Empress Effects before shipping a product to us.

Returns 

Returns for purchases made on our website are accepted within 45 days of purchase for any reason and eligible for a full refund including shipping costs.  Contact us to process your return.  We will only refund first class shipping not Priority mail from the US. 

Privacy Policy

Modern information and communication technologies play a fundamental role in the activities of an organisation like Empress Effects. We are primarily involved in the following activities: designing, manufacturing, selling, and servicing music products. We are based in Canada.

Our privacy policy covers Empress Effects and its Web site:

Organisation Name: Empress Effects Inc
Address: Suite 105 - 62 Steacie Dr 
City: Kanata
Postal Code: K2K 2A9 
Province: ON
Country: Canada
Controller: Steve Bragg
Web Site: www.empresseffects.com

Providing Visitors with Anonymous Access

You can access our Website home page and browse our site without disclosing your personal data.

Automatic Collection of Information

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals. We use cookies from Google Site Stats to track sources of website traffic. It does not store any personal information.

Data Collection and Purpose Specification

We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. We collect and use personal data for the sole purpose of customer administration. eg. placing an order, shipping a product, processing a return, etc.

Confidentiality / Security

We provide you with a secure transmission method to send us the following types of personal data: primary personal data (such as name and contact details); and identifiers (such as credit card details). We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorised access; improper use or disclosure; unauthorised modification; and unlawful destruction or accidental loss. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation. Under no circumstances will we sell your personal information to a third party.

Data stored on other platforms

To the extent that we are able, we adhere to this Privacy Policy and its principles across all customer service platforms through which we may interact with you. Their individual privacy policies are their own, though they are subject to the same international regulations that we are. Here is a complete list of platforms we use with links to their privacy policies:

Freshdesk (link: https://www.freshworks.com/privacy/)
Gmail (link: https://policies.google.com/privacy)
Beanstalk (link: https://wildbit.com/privacy-policy)
Wufoo (link: https://www.surveymonkey.com/mp/legal/privacy-policy/)
Shopify (link: https://www.shopify.com/legal/privacy)
Mailgun (link: https://www.mailgun.com/privacy-policy)
Paypal (link: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev)
SpiderOak (link: https://spideroak.com/no-knowledge/)
Mailchimp (link: https://mailchimp.com/legal/)
Access to the personal data we may hold about you

You can ask us, by sending an email ( steve at empresseffects dot com ) or calling this telephone number ( 888.676.1853 ) whether we are keeping personal data about you. Upon request, we will provide you with a readable copy of the personal data which we keep about you, within a month. We may require proof of your identity. We will provide this information without any charge. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified, amended, or completed. We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data.

Privacy Compliance

Our privacy policy is compliant with the following instrument: Personal Information Protection and Electronic Documents Act of Canada. It is also compliant with the following global regulatory instruments: OECD Privacy Guidelines on the Protection Of Privacy and Transborder Flows of Personal Data Guidelines, and the EU General Data Protection Regulation (GDPR).