Shipping policy

Important Note for U.S. Customers

• As of August 24, 2026, Canadian-made guitar pedals entering the United States may be subject to a 50% import tariff.
• Import fees are not included in your order total and are the customer’s responsibility. The carrier may collect these charges before or upon delivery.
• Tariff rates and import rules may change without notice.

International Duties, Taxes & Tariffs

• Customers outside Canada are responsible for any duties, taxes, tariffs, or brokerage fees charged by their country.
• These charges are not included in the product price or shipping costs at checkout.
• If a package is refused due to unpaid import fees, the order may not be eligible for a refund.

Order Processing & Shipping Times

• All orders ship from Canada.
• Shipping times vary based on the destination and selected shipping method.
• Tracking information will be provided when your order ships.

Lost, Stolen, or Damaged Shipments

• Empress Effects is not responsible for lost or stolen packages once marked as delivered.