Contact
Support
The best way to get answers to your questions is through our Support articles. There you can find User Manuals, Firmware files, and FAQs
Repairs/Returns
Something not right with your pedal? Fill out this form and we'll help you out!
Contact Information
Empress Effects Inc
Suite 105 - 62 Steacie Dr
Kanata Ontario K2K 2A9
Canada
We can also be reached toll-free in North America. Our business hours are Monday through Friday from 9am till 5pm EST.
888-676-1853 (toll free in North America)
613-627-0797 (for international callers)
Our address is below. Please contact us before mailing us pedals to repair. We need to send you an RMA number for repairs!
If you're still stuck, or you have comments or suggestions, the best way to contact us is through our support email.
Please Note: We will be closed for the holidays from December 25th through January 1st inclusive. Support inqueries sent during this period will be responded to on or after January 2nd, 2025.