The best way to get answers to your questions and problems is through our FAQ. It is completely searchable, making it easy to find answers to common questions.

The Empress Effects FAQ!. Please note that you do not need to create an account to search and view answers.

If you're still stuck, or you have comments or suggestions, the best way to contact us is through our support email.

If you have an Empress pedal that you need to send in to us for repair, please fill out our repair request form.

We can also be reached toll-free in North America. Our business hours are Monday through Friday from 9am till 5pm EST.

888-676-1853 (toll free in North America)

613-627-0797 (for international callers)

Our address is below. Please contact us before mailing us pedals to repair. We need to send you an RMA number for repairs!


Empress Effects Inc
Unit 2 - 95 Denzil Doyle Crt
Kanata Ontario
K2M 2G8